Terms & Conditions

1. Definitions

• "Service" — any layout study or space-planning engagement provided by Lumarae, as described on this website or confirmed in a written scope.
• "Study" — a specific, scoped deliverable: the Single-Plan Layout Study, Whole-Home Space Optimisation Study, or Commercial Space-Planning Workshop.
• "Deliverable" — the document(s), plans, and written notes produced and handed over as the output of a Study.
• "User" / "Client" — any individual or organisation that commissions or enquires about a Service.
• "Agreement" — these Terms and Conditions, together with any written scope confirmed for an engagement.

2. Acceptance of Terms

By using this website or commissioning a Study, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. Commissioning a Study — whether by written confirmation, payment, or scheduling an on-site visit — constitutes acceptance of these terms.

3. Service Description

Lumarae provides space planning and floor layout studies for residential and commercial properties. Services are available within Petaling Jaya and surrounding areas of the Klang Valley, Malaysia. Engagements outside this area may be accommodated subject to a travel supplement agreed in advance.

Services are scoped as described on this website and confirmed in writing before work begins. Lumarae does not provide structural engineering advice, building code compliance assessment, licensed architectural services, or furniture procurement services.

4. Client Responsibilities

• Provide accurate information about the property and the scope of the decision being considered.
• Provide safe and timely access for on-site visits as agreed.
• Review and provide feedback on drafts within a reasonable timeframe to avoid delays.
• Not use Deliverables for purposes beyond those described in the scope without prior written consent.

5. Intellectual Property

All Deliverables produced by Lumarae remain the intellectual property of Lumarae until full payment is received. Upon full payment, the client is granted a non-exclusive, non-transferable licence to use the Deliverables for the purposes described in the engagement scope.

Clients may share Deliverables with contractors, architects, or designers working on the same property. Deliverables may not be resold, published, or used as the basis for commercial services without written consent from Lumarae.

6. Payment Terms

All prices are stated in Malaysian Ringgit (RM). Fees are as listed on this website at the time of engagement: RM 380 (Single-Plan), RM 1,750 (Whole-Home), RM 2,650 (Commercial Workshop). A 50% deposit is required before the on-site visit is scheduled. The remaining balance is due upon delivery of the final document.

Payment may be made by bank transfer. Receipts are issued upon each payment. Work does not commence until the deposit is received.

7. Scope and Revisions

Each Study includes the number of revision rounds specified in the engagement scope. Revision requests beyond those included will be quoted and agreed in writing before any additional work begins.

Changes to the scope of a Study — such as adding floors, zones, or additional options — will be treated as new work and quoted separately. No additional work will be undertaken without written agreement on scope and fee.

8. Disclaimers

Deliverables are produced for planning and decision-support purposes only. They are not engineering drawings, architectural plans, or certified documentation for building submission. Lumarae does not warrant that any layout will meet building authority requirements or result in specific outcomes.

This website and its content are provided without warranty of any kind. We make reasonable efforts to ensure accuracy but do not accept liability for errors or omissions.

9. Limitation of Liability

To the fullest extent permitted by Malaysian law, Lumarae's liability for any claim arising from a Study shall not exceed the fee paid for that Study. We exclude liability for indirect, consequential, or special losses, including loss of profits, loss of use, or cost of procurement of alternative services.

Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

10. Confidentiality

Lumarae will not disclose client property information, site photographs, or engagement details to third parties without your consent, except where required by law. This obligation survives termination of the engagement.

11. Termination

Either party may terminate an engagement by written notice. If the client terminates after the on-site visit but before delivery of the Deliverable, the deposit is non-refundable. If Lumarae terminates for reasons other than client default, a proportional refund of fees paid will be issued.

Clauses relating to intellectual property, confidentiality, limitation of liability, and dispute resolution survive termination.

12. Dispute Resolution

These terms are governed by the laws of Malaysia. In the event of a dispute, the parties agree to attempt resolution through good-faith negotiation before commencing formal proceedings. If negotiation fails, disputes shall be referred to the courts of Petaling Jaya, Selangor, Malaysia.

13. General Provisions

• Entire Agreement: These terms, together with any written scope, constitute the entire agreement between the parties.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full effect.
• Waiver: Failure to enforce any right does not constitute a waiver of that right.
• Assignment: You may not assign your rights under this Agreement without prior written consent from Lumarae.

14. Changes to These Terms

We may update these terms from time to time. Changes will be indicated by updating the "Last Updated" date above. Continued use of this website or engagement of Services after changes are published constitutes acceptance of the revised terms.

15. Contact for Legal Matters