Privacy Policy

1. Data Controller

The data controller for personal information collected through this site and our services is Lumarae, located at The Pinnacle, Bandar Sunway, 47500 Petaling Jaya, Selangor, Malaysia. For data-related enquiries, contact us at [email protected].

2. Personal Data We Collect

We collect the following categories of personal data:

• Contact information: Name, email address, and phone number provided through our contact form or during engagement scoping.
• Property information: Address and property details provided for the purpose of conducting a layout study, including on-site measurements and photographs.
• Correspondence: Messages exchanged by email, phone, or through the contact form.
• Usage data: Technical information about how you use this website, collected through cookies where consent is given.

3. Legal Basis for Processing

We process personal data on the following legal bases under the PDPA:

• Contract: To carry out a commissioned layout study, including conducting site visits and producing deliverable documents.
• Consent: For optional analytics cookies and any marketing communications you have opted into.
• Legitimate interest: To respond to enquiries submitted through the contact form and to improve our services.

4. How We Use Personal Data

• To respond to enquiries and confirm engagement scope
• To conduct on-site visits and produce layout study documents
• To deliver and follow up on commissioned work
• To improve this website using aggregated, anonymised analytics
• To comply with legal and regulatory obligations

We do not sell, rent, or otherwise transfer personal data to third parties for their marketing purposes.

5. Data Retention

Contact enquiries not resulting in an engagement are retained for up to 12 months. Data relating to completed engagements — including site information and delivered documents — is retained for 3 years from the date of delivery. You may request earlier deletion by contacting [email protected].

6. Data Protection Measures

We implement reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure. These include:

• Encrypted transmission of data via HTTPS
• Access to client data restricted to studio personnel involved in the engagement
• Site photographs and measurement records stored in access-controlled systems

In the event of a data breach that affects your personal data, we will notify you and the relevant authority within the timeframe required under applicable law.

7. Cookies

This website uses cookies to support basic functionality and, where consent is given, to collect analytics data. Essential cookies are always active. You may manage optional cookie preferences through the cookie banner on the homepage or by visiting our Cookie Policy.

8. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data, subject to our retention obligations
• Withdraw consent where processing is based on consent
• Object to processing in certain circumstances
• Lodge a complaint with the Department of Personal Data Protection (JPDP), Malaysia

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

9. Third-Party Links

This website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children's Privacy

Our services are intended for persons aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through this site, contact us at [email protected] and we will remove it promptly.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated by updating the "Last Updated" date above and, where appropriate, by direct notice to clients with active engagements. Continued use of this website after a change constitutes acceptance of the revised policy.

12. Contact for Privacy Matters